SunGard AS Status

Network Issue Parkwest 4/3/2011

garywatson — Fri, 04 Mar 2011 09:06:40 +0000

We are currently experiencing a Network issue within our core in Parkwest. Our engineers are currently working to resolve the issue a further update will be posted shortly.

The issue has been located and resolved on one of Distribution Routers, some traffic impact would have occured whilst traffic re propagated.

For further details please contact as.ie.support@sungard.com

Network Latency Clonshaugh Only 03/03/2011

garywatson — Thu, 03 Mar 2011 13:15:34 +0000

13:30 – We are currently experiencing some latency with one of our upstream providers in Clonshaugh, we have removed this carrier from our network until this carrier restores services. A further update will be posted.
We would like to apologies for any inconvenience this may have caused.
SunGard Operations

Carrier Issues (UK,US and Canada) 19th January 2011

garywatson — Wed, 19 Jan 2011 16:22:16 +0000

16:35 – We are currently experiencing issues with traffic originating from the UK, Parts of the US and Canada. The engineering team are currently escalating to our carriers to identify the cause a further update will be posted shortly.

17:00 – The issue has be identified within one of our carriers network and has been rectified. We are awaiting a formal response into the reason certain routes could not be reached from the carrier.

For a RFO please contact as.ie.support@sungard.com

We would like to apologise for any inconvienience caused during this time

Ticketing System Maintenance 29-31 January 2011

garywatson — Sat, 15 Jan 2011 19:53:41 +0000

Further Upgrades and Maintenance will be taking place on our ticketing system over the weekend of the 29th January.

Support tickets can still be submitted to as.ie.support@sungardas.ie or on our support number 00353 1 467 3640. The customer self service portal will however be unavailable during this time.

Thank you

SunGard Operations

Weather Conditions Parkwest and Clonshaugh

garywatson — Thu, 02 Dec 2010 09:24:06 +0000

09:27 02/12/2010

SunGard Sites in Parkwest and Clonshaugh are fully operational and manned as normal.
We are asking customers however not to travel to site unless necessary as the roads on approach to both sites are extremely treacherous.

Phone System Maintenance 24/08/2010 07:00

garywatson — Mon, 23 Aug 2010 16:35:18 +0000

Our phone system will be upgraded on the 24th August at 07:00 – 09:00. The system will be unavailable during this time. For all urgent queries please call us on 087 992 0505

We apologies for any inconvenience

Carrier issue 22/05/2010

garywatson — Sat, 22 May 2010 10:24:43 +0000

One of our carriers are currently experiencing issues in Dublin, some latency may be seem on certain routes.

Update 13:55

Our carrier is still experiencing issues however this is not customer impacting – we are awaiting a further update.

Update 15:25

Carrier issue still ongoing.

Update 17:45

Carrier issue has now been resolved. We have ben advised the the carrier suffered a DC rectifier failure in the Dublin PoP. This incident is now closed.

SpamTitan Mail Delivery Delay 20th May

garywatson — Thu, 20 May 2010 18:14:46 +0000

We are currently experiencing delays processing mail through Spam Titan of up to two hours. Our engineers are currently working on the system and we expect it to be rectified within an hour. Mails are being queued and will be delivered once the matter is resolved.

This only affects customers using the SpamTitan service. All other mail systems are functioning normally.

Update 21:55

We are continuing to experience delays through spam titan. Our engineering team are working to resolve this issue. We would like to apologise for this delay.

Update 23:00

The issue with spam titan has now been resolved, we woul like to apologise for any inconvienience caused.

This issue is now closed if you would like any further information or are experiencing any further issues please contact the our Technical Operations team.

Network Upgrade Clonshaugh 13th May

garywatson — Tue, 11 May 2010 14:57:49 +0000

13th May 2010 00:01 – 02:00

We will be increasing our Gigabit capacity to our clonshaugh based access switches on the early hours of Thursday 13th May. This work will involve the installation of additional cards.

We do not anticipate any customer impact as a result of this upgrade.

If you have any further question please contact the NOC on 01 467 3640

Regards

H365 Technical Operations

Ticketing System Upgrade 21st February 2010

brianfinnegan — Wed, 17 Feb 2010 08:03:15 +0000

Type:         Scheduled Maintenance
Impact:      Ticketing System Unavialable
Services impacted:    Customer Portal and Ticket Respnse

Window Start     21st February 2010 22:00
Window End      22nd February 2009 08:00
Maintenance duration:    10 Hours

Please do not reply to this email any questions or queries should be referred to our NOC on the following:
By email: noc@hosting365.com
By Phone: 01 467 3640

Additional Information:

Dear Customer,

Please be advised that Hosting 365 will be carrying out a major software upgrade to our Ticketing system. During this time we will be unavailable to respond to tickets and the customer ticketing portal will also be unavailable – if your request is urgent please call our Operations team on 01 467 3640.

Thankyou for your patience during this process